Frequently Asked Questions

Orders & Payments

We accept all major credit and debit cards, as well as other secure payment methods available at checkout.

Please contact us as soon as possible if you need to make changes. Once an order has been dispatched, we are unable to make changes or cancellations.

Absolutely. Our store uses SSL encryption and all payments are processed securely. We never store your card details.

Standard Delivery takes 3–5 business days. Orders are processed within 1–2 business days after payment is confirmed.

Yes! We offer free shipping on all orders over R500.

Once your order has been dispatched, you'll receive a tracking number via email so you can follow your delivery every step of the way.

Yes, we deliver to all major cities and towns across South Africa.

We accept returns within 7 days of delivery for unused items in their original packaging. Please visit our Returns Policy page for full details.

Once we receive and inspect your return, refunds are processed within 5–7 business days.

Please contact us within 48 hours of delivery with photos of the item and we'll sort it out immediately.

You can reach us via our Contact Us page. We aim to respond within 1 business day.

We are currently an online-only store, which allows us to offer great prices and deliver directly to your door across South Africa.