Refund Policy
Last updated: 2 July 2026
At PHOREVER, we want you to be completely satisfied with your purchase. If you are not happy with your order, please read our refund and return policy below.
1. Returns
We accept returns within 7 days of delivery. To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Proof of purchase is required.
To initiate a return, please contact us at info@richflare.co.za with your order number and reason for return. We will provide you with return instructions.
2. Non-Returnable Items
The following items cannot be returned:
- Items that have been used, damaged, or altered after delivery
- Sale or clearance items (unless faulty)
- Personal care or hygiene products once opened
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days to your original payment method.
Please note that original shipping costs are non-refundable unless the item was faulty or incorrectly sent.
4. Exchanges
If you received a damaged or defective item, we will gladly exchange it. Please contact us within 48 hours of receiving your order with photos of the damage at info@richflare.co.za.
5. Shipping Costs for Returns
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly sent, in which case PHOREVER will cover the return shipping.
6. Contact Us
For any questions about returns or refunds, please contact us at info@richflare.co.za.